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Returns & Exchanges

In stock items: 

If for any reason you are unhappy with your purchase you have 7 working days to return your order to us for a refund/exchange from the day you receive your order. In stock items are dispatched within 24 hours (Mon - Fri) if ordered before 2p.m.

Pre Order Items: 

You have 7 workings day to return your order to us for a refund/exchange from the day you receive your order. Pre Orders are available on items that we have sold out on in the size required delivery time is 7-10 working days and will be sent next day delivery once your item arrives.

Custom Orders: 

Custom orders are non-refundable or exchangeable and are custom made for you. Please ensure you are 100% happy with your custom order before you purchase, your order will be processed straight away and will be made especially for you and according to your specification. Custom orders take up to 14 days to be made and are sent next day delivery once ready.

Please email us info@luxylondon.com if you have questions regarding your Custom orders. 

 

All returned items need to be returned in a saleable condition. If we receive returns in an unsaleable condition the goods will be returned back to you. Your item will need to be sent back via a tracked service and we suggest keeping a record of proof of postage.

Please note we do not offer free returns and returns costs will need to be paid for by the customer, and we are not responsible for any items that are in transit and have not reached their destination.

We recommend returning your order in its original garment bag only, to reduce shipping costs.

Please email info@luxylondon.com in the first instance regarding your return/exchange.